Last Updated: June 2026
At TourGen, we aim to provide fair and transparent cancellation and refund policies for both our curated tours and AI-powered custom travel planning services.
The following refund policy applies to tours listed directly on the TourGen website, including Taj Mahal tours, Agra sightseeing tours, heritage experiences, and other pre-built travel products.
| Cancellation Time | Refund Eligibility |
|---|---|
| More than 72 hours before travel | 100% Refund |
| 24 to 72 hours before travel | 50% Refund |
| Less than 24 hours before travel | No Refund |
This policy applies to personalized itineraries and custom travel plans generated through TourGen's AI Concierge service and reviewed by our travel team.
| Booking Status | Refund Eligibility |
|---|---|
| Supplier bookings not started | Up to 80% Refund |
| Supplier bookings already started | No Refund |
Supplier bookings may include hotel reservations, transportation bookings, licensed guide arrangements, attraction reservations, and other third-party services.
All cancellation requests are reviewed by the TourGen team. Refund eligibility is determined based on booking type, travel dates, supplier commitments, and applicable refund policies.
Approved refunds are generally processed within 7–10 business days. Actual credit timelines may vary depending on banks, payment providers, and card issuers.
TourGen may review refund requests on a case-by-case basis in exceptional situations including medical emergencies, government travel restrictions, natural disasters, or other unforeseen events.
For questions regarding cancellations or refunds, please contact the TourGen support team.
