Last Updated: June 2026
AI-generated itineraries and personalized planning services are non-refundable once delivered.
Charges associated with itinerary customization, travel consultation, and planning services may not be refundable once work has started.
Refund eligibility for tours, hotels, transportation, attractions, or other travel services depends on supplier cancellation policies.
Cancellation requests must be submitted through TourGen support and will be reviewed according to supplier policies.
Approved refunds are generally processed within 7–10 business days.
TourGen may review refund requests on a case-by-case basis in exceptional situations.
